A sampling of my UX work.
In the last 25 years I've met hundreds of designers. Less than five percent of those designers share my background in computer science, IT, and code. We 5% solve the same design problems, but our solutions are quicker to market, cheaper, and scale in fewer iterations.
That said, I have an undiminished passion for user centric design, and have been building and testing mockups and design prototypes with my potential users and visitors since 2001. Along the way I have used every design tool (MS Paint the first time!) but believe that Figma is a major game changer by incorporating collaboration and C.S. concepts like functions into an amazing DesignOps powerhouse. Another fundamental aspect to my design philosophy is "we are not the user" so to me, research before design is as fundamental as QA is to any software release.
Below is a sampling of projects that represent my combined approach of design and deep understanding of technology.
NOTE: I am a leader. The deliverables and the success of these programs were only made possible by the amazing contributions of a whole team of design professionals with whom I partnered.
HomeServe provides home maintenance and repair services, some as a subscription. Millennial homebuyers are a growing segment of HomeServe’s customer base. They favor subscriptions but expect to manage them digitally.
Our challenge was to design an experience and build a tech-stack to support these expectations.
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Delta Airlines partners with American Express for Skymiles. Delta Airlines employees have become an effective AMEX cardholder recruitment team via the Delta Uplift program, via which Delta employees earn incentives.
Digital support for this program is via a web portal which helps employees track, earn, and learn about the program.
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atendit is a start-up selling a coin-sized sensor packed with an accelerometer and a bluetooth low-energy radio. Coupled with a free iOS or Android app, when the sensor moves it broadcasts a push notification to the owner’s smartphone. The notification’s message is completely customizable via the free app.
Features in the mobile app include the ability to purchase the sensor, pair one or multiple sensors, and customize the notification text, timing, and conditions.
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Kingsford recently celebrated its centennial, and wanted a digital experience to support a full calendar of planned in-person events during the summer peak grilling season.
Unfortunately due to budget and the COVID19 lockdown, this project didn't proceed past the design and proof-of-concept phase.
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